Seneca Warm Line

Over 46,000 calls supporting Manitobans through the COVID-19 pandemic.

Struggling? Need to talk?

Seneca Warm Line is a non-crisis peer-led phone service that provides compassionate and respectful support for those who are struggling with their mental health in a non-judgmental manner.

We understand that every individual self-determines what they can effectively manage on their own– and can decide for themselves when they need help and support so that their issues do not escalate to the level of crisis.

Many callers have told us that the Seneca Warm Line, and its caring Peer Responders, are their first defense in preventing their circumstances from escalating into a crisis. Give us a call, and decide for yourself.

Seneca Warm Line


Available 24/7.

Donations from people like you help keep Sara Riel’s programs, like our Warm Line, running. Thank you.

Sara Riel would like to extend our appreciation to the Distress Line Equity Fund for their generous support of the Seneca Warm Line.

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Who We Are Is Why We Are So Unique (And So Successful!)

Sara Riel is very proud of our Seneca Peer Support Programs and the Staff who deliver services on a daily basis – the experience, compassion, authenticity, and caring these “persons-with-lived-experience” possess is inspiring.

Our Peer Support staff come from culturally diverse backgrounds and represent many communities – Indigenous, Newcomer, 2SLGBTQ+, Victims of Violence, as well as Communities focused on recovery from Mental Health, Substance Use, and Addictions.

As a collective, we have developed the skills to manage our own lived experiences of Anxiety, Depression, Schizophrenia, OCD, PTSD, Panic Disorders, Eating Disorders, Addictions, and Substance Use Disorders.

As well, we have in our lifetimes, experienced Poverty, Homelessness and/or Unemployment, Family Disfunction, Divorce and/or Estrangement, Prejudice, Discrimination and/or Racism, and lost sense of Self, Wellness, Hope, and/or Empowerment.

Our Peer Support Workers are trained responders, completing instruction and certification in:

    • Applied Suicide Intervention Skills Training (ASIST/Start)
    • Non-Violent Crisis Intervention (NVCI)
    • Trauma-Informed Care Practices
    • Fundamentals of Addiction
    • Cultural Awareness and Competency

And following the “Guidelines for the Practice of Peer Support”, set out by the Mental Health Commission of Canada (MHCC), as well as the Personal Health Information Act (PHIA) and Freedom of Information and Protection of Privacy Act (FIPPA).

Interested in one of Sara Riel’s other services?

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