Seneca Warm Line
Over 10,000 calls supporting Manitobans through the COVID-19 pandemic.
Since March 2020, the Seneca Warm Line had been offered as a dedicated 24-hour Telephone Service to Manitobans struggling with issues which affected their mental health and wellness during the recommended isolation and quarantine resulting from the COVID-19 pandemic.
But the phenomenal response to this service adjustment – 24-hour access to a compassionate ear, a calming voice and a wealth of available resources – has demonstrated that this is an unmet need that Manitobans want as an essential component of their mental health recovery.
While other crisis services focus solely on the acute and immediate dangers, the Seneca Warm Line understands that every individual self-determines what they can effectively manage on their own – and can decide for themselves when they need help and support so that their issues do not escalate to the level of crisis. At Seneca Warm Line, we treat each individual caller’s need in this concerned and non-judgemental manner.
Many callers have told us that the Seneca Warm Line, and its caring Peer Responders, are their first defense in preventing their circumstances from escalating into a crisis.
Give us a call, and decide for yourself.
Sara Riel would like to extend their sincere appreciation to Winnipeg Kinsmen for their generous support of the Seneca Warm Line.
Seneca Warm Line
Who We Are Is Why We Are So Unique (And So Successful!)
Sara Riel is very proud of our Seneca Peer Support Programs and the Staff who deliver services on a daily basis – the experience, compassion, authenticity and caring these “persons-with-lived-experience” possess is inspiring.
Our Peer Support staff come from culturally diverse backgrounds and represent many communities – Indigenous, Newcomer, 2SLGBTQ+, Victims of Violence, as well as Communities focused on recovery from Mental Health, Substance Use and Addictions.
As a collective, we have developed the skills to manage our own lived-experience of Anxiety, Depression, Schizophrenia, OCD, PTSD, Panic Disorders, Eating Disorders, Addictions and Substance Use Disorders.
As well, we have in our lifetimes, experienced Poverty, Homelessness and/or Unemployment, Family Disfunction, Divorce and/or Estrangement, Prejudice, Discrimination and/or Racism, and lost sense of Self, Wellness, Hope, and/or Empowerment.
Our Peer Support Workers are trained responders, completing instruction and certification in:
- Applied Suicide Intervention Skills Training (ASIST/Start)
- Non-Violent Crisis Intervention (NVCI)
- Trauma-Informed Care Practices
- Fundamentals of Addiction
- Cultural Awareness and Competency
And following the “Guidelines for the Practice of Peer Support”, set out by the Mental Health Commission of Canada (MHCC), as well as the Personal Health Information Act (PHIA) and Freedom or Information and Protection of Privacy Act (FIPPA).